Refund Policy
30-day ShroomBag Guarantee
Every Maya Mushroom ShroomBag ships fully colonized and ready to fruit. If yours arrives damaged, shows contamination, or fails to produce a harvest within 30 days of delivery, we replace it or refund it. No return shipping. No photo essay.
How to file a claim
Email grow@mayamushroom.com within 30 days of delivery with your order number and one or two photos of the bag. We don't need a video diary or a moisture log. A clear photo and a sentence about what happened is enough.
Replacement or refund, who chooses?
You do. Tell us in your email which you'd prefer. Replacements ship at the next safe weather window. Refunds go back to the original payment method, usually within 3 business days.